If you are not satisfied with the goods, you can apply for a return or exchange through online customer service or contact us through support@qimiao.ca within seven days from the actual receipt of the goods. However, we cannot provide a refund for any return application that is more than seven days old. Please confirm the warranty period of the product when you purchase it. After purchase, we will not accept refund requests due to any issues with the product warranty period.
- apply for a refund within seven days after receiving the goods, and the return must be paid for by themselves. No refund will be given if the perishable goods are returned due to the customer’s failure to receive the goods in time.
- We do not accept returns for unpacked products and non-quality problems !
- If the electronic products and some lifestyle products that have been unpacked need to be returned due to personal preferences and other reasons, Qimiao Life needs to charge a restocking fee of 10% of the product price.
Process:
- Contact Qimiao Life customer service to apply for a return (provide the order number, clear photos of the product in question, product name, purchase quantity, personal contact information and other relevant information to the customer service via email, and provide the reason for the return and exchange).
- We may ask you to re-deliver the goods, but the postage must be paid by yourself.
- Qimiao Life will promptly follow up for you within three to five working days after receiving the return application. After reviewing your return request, we will arrange a refund of the goods according to the actual situation. The payment for the goods will be refunded to you through your original payment channel.
Returns due to incorrect mailing information:/p>
You are responsible for ensuring that all mailing information is accurate. If the order is returned by the postal company due to the wrong or incomplete delivery address you provided, we will return the refund to you through the original payment channel after deducting the shipping cost of the return once we receive the returned package; If the order is discarded by the postal company because the delivery address you provided is incorrect or incomplete, we may not be able to provide a refund.
Customer note:
- In order to ensure food safety, please carefully check the product and the shelf life when you receive the product.
- Please read the instructions carefully before consuming the product. People who are contraindicated should not take it. If you have any other questions about the product itself, you can directly contact the manufacturer for consultation.
- If you experience any discomfort after consuming the product, please stop taking it immediately and seek medical advice in time.
- Due to some product packaging updates, the goods you receive may not be exactly the same as the pictures. Please refer to the actual product received.
You can apply the coupon code on the checkout page.
Coupon codes are case sensitive and must be entered exactly as shown on the coupon. In addition, the validity period of some coupons may only apply to certain customer groups. If you have any questions, please contact us.
First of all, you can check your spam mailbox. If you can’t find them in the spam mailbox, it may be that the mail server you are using has blocked the Qimiao mail. Then, you may need to manually whitelist the Qimiao e-mail address.
Process：
- After logging in to the hotmail mailbox, click the “gear” setting in the upper right corner, and then select “View all Outlook settings”. When you come to the settings page, click “Mail”, and then select the “Junk Email” menu. Go to “Safe senders and domains” and select Add+, enter support@qimiao.ca and save it.
- After logging in to the QQ mailbox, select Settings, select the anti-spam option under Settings, go to the email address Whitelist in the “Set Email Whitelist”, and add support@qimiao.ca to Add to whitelist.
- Other mailboxes can also refer to the above operations.
You can update your email ID by logging in to your account.
Go to the login page and click the “Forgot Password” link. You will receive password reset instructions in the registered email.
Go to your account details page and update your password. You will get the password reset instructions in the e-mail of Qimiao Registration.
Go to your store account to add a new address or update an existing address.
Our delivery scope is all over Canada. If you are in Canada, please rest assured to buy.
Ontario/Quebec order:
- Free shipping for purchases over $69 CAD before tax, excluding discount.
- For purchases less than $69 CAD, a uniform delivery fee of $12.99 will be charged.
Alberta/British Columbia/Manitoba/New Brunswick/Nova Scotia Order:
- Free shipping on orders over $89 CAD before tax, excluding discount.
- If you purchase less than $89 CAD, a uniform delivery fee of $14.99 will be charged.
Orders from other Canadian regions:
- Free shipping for purchases over $109 CAD before tax, excluding discount.
- If you purchase less than $109 CAD, a uniform delivery fee of $22.99 will be charged.
Additional shipping fees may be charged in remote areas. The maximum weight of free parcels is 8kg. For packages whose orders exceed the weight limit, the customer service will take the initiative to contact customers to charge additional shipping costs for overweight packages (according to the actual cost of the express company). If you have any questions, please contact customer servicesupport@qimiao.ca。
We ship from Toronto.
We support the following payment methods:
- Paypal
- Visa, Master Card, American Express
- Interac e-Transfer
- WeChat Pay
- Alipay
If you need to contact us, please add WeChat customer service, WeChat customer service number: qimiao_ca, or use the online customer service on the website.
